This semester I have been afforded an opportunity to work a few hours a week at my library system’s Virtual Reference Desk. While my normal job entails logging in to the library’s IM chat system (as referenced in my “Chat Reference” post), we at the Funk Library serve as back-up for the IM chat system. We usually only hop in and help when the volume of questions is very high or when we are referred questions about agriculture, biology, etc.
But the Virtual Reference Desk is the main hub for the library’s IM chat service. They receive and answer most of the incoming chats and transfer chats to subject specialists as needed. It has definitely been an interesting experience so far; being on the front line for virtual reference is very akin to working a physical reference desk: no matter the question, you need to figure out at least some way to try to answer it, even if that means referring it to someone who has more/different knowledge.
The Virtual Reference Desk is set up so that two people are always working, side by side. Each team is supposed to have at least one person who has done virtual reference for at least a year. I’ve found this extremely helpful, as I share my shifts with veteran graduate assistants and faculty librarians who I can turn to if I need help with a question.
So far my experience has been challenging, but very positive. The library where I work a reference desk is located near undergraduate dorms, so I’m used to a variety of questions. But working the Virtual Reference Desk has exposed me to all new kinds of questions, including everything from market data for cosmetic companies to digitized historical map access.
The other interesting/challenging part of extensive virtual reference is adapting my reference interview techniques to the IM chat medium, which is an ongoing process. It can be difficult to provide reference and instruction via IM chat because: you don’t know if the patron is successfully following along with your guidance; you cannot read the patron’s facial expressions and body language; you cannot point to specific links/buttons/areas on their screen, but rather have to describe such things and hope the patron finds them effectively. These issues seem trivial, but they definitely affect how you interact with patrons. And while I’ve been doing chat reference in a support/supplementary role at my current job for over a year, it is another animal when working shifts that are entirely devoted to virtual reference.
Overall, I’m extremely glad I have the opportunity to get more virtual reference experience and have relished the new challenges and experiences. While I may not be able to see my patrons in person, it doesn’t stop me from feeling like I’ve done some good and helped them find what they’re looking for.
I spent last week in Barcelona, Spain for a library conference! The conference was fantastic and my presentation went well. I was also able to do a number of tourist-y things throughout the city, including visiting a few libraries! So here are the top 10 reasons to visit the National Library of Catalonia, or Biblioteca de Catalunya:
- It is located just off La Rambla, a popular walking district in the city with lots of shops, food, and fun times.
- With roughly 3 million items, the National Library of Catalonia is the place for Catalan linguistic and historical research.
- The library hosts a number of temporary and travelling exhibits, so there is always something new to see and learn about!
- The library is housed in a former hospital building and the inside is truly gorgeous:
- The library still owns its original card catalog (which stopped being updated in the 1990s when the catalog became digital), complete with handwritten cards dating back to 1914!
- The library owns one of the oldest documents written in Catalan: the Homilies d’ Organyà, a collection of six sermons written in 1204.
- The library’s courtyard has its own orange trees! Maybe this is more common in Spain, but I found it to be pretty charming…
- The National Library contains the Frederic Marès Book Museum, a privately-donated collection that illustrates the history of the book from medieval times through today. Definitely a must-see for bibliophiles.
- Along with four other libraries in Catalonia, the National Library has partnered with Google to digitize and add books in Spanish and Catalan to the Google Books Library Project. Definitely a great access initiative that will open up Catalonia to the rest of the world!
- A local public library is housed in the same building; so if you’re in the mood for something lighter or less academic, it’s just a stroll across the courtyard!
To visit the National Library of Catalonia:
08001 Barcelona, Spain
+34-93-270-23-00 (ext. 3155)
Hours: Monday-Friday, 9AM-8PM; Saturday, 9AM-2PM; Sunday, closed
As mentioned in a previous post, next week I will be travelling to Barcelona, Spain for BOBCATSSS. I will be co-presenting a paper written with my advisor on marketing in library & information science education. There are actually a handful of University of Illinois students presenting papers and posters at BOBCATSSS this year, as detailed in this news piece.
Very excited to be going to my first conference; also, still very much in preparations mode, hence the lack of a real post. But(!), some things on the horizons for this winter/spring:
- Designing the table banner I have a marketing grant for
- My new second job at my library system’s Virtual Reference Desk
- The ever-evolving database instruction sessions at my main job
- My personal thoughts/take on e-readers
- And, obviously, pictures from libraries in Spain!
In the meantime, you’ll have to excuse my week-long absence, as I will be here:
I just recently received news that a grant proposal submitted by myself and a coworker was accepted! Mentioned back in my Grants galore! post, the grant is for marketing efforts within the academic library where I work. We’re going to use the funds to create and produce a promotional banner for tabling at departmental and divisional events (to promote the library and our collections/services/location/etc.!) and promotional handouts/postcards so that we have something to give people at these tabling events.
Now comes the hard/exciting part of putting together the promotional materials and getting them printed at Document Services… I’ll definitely be posting updates on this project, as it is my first major grant project, as well as one of my first major marketing projects. In addition to creating the promotional materials, we also have to eventually submit a narrative report on our project once it is completed.
As I did last year, I want to take some time to go over my non-academic reading choices of the past year, establish new goals, and recommend a few new literary favorites!
In 2013 I finished 40 non-academic books for a total of 14,887 pages (up from 26 books and 10,611 pages in 2012). Some were for the book club I attend (which meets about once every 6 weeks), others were recommended by friends and family, and others were found online via Tumblr or Goodreads. Here are the books I read in 2013, with occasional thoughts and comments (for full reviews, see my Goodreads page) (also, my must-read favorites are marked with *’s):
- The Omnivore’s Dilemma*, Michael Pollan
This one took forever. I started it in early December 2012. Let’s just say that non-fiction, no matter how engaging, can take me a while to get through. Nevertheless I very much enjoyed it and would highly recommend to everyone (get to know your national food system, people).
- Child 44*, Tom Rob Smith
Excellent thriller I read for book club. Was surprised that I loved it so much. Can’t wait for them to turn this one into a highly suspenseful movie.
- Love Begins in Winter: Five Stories, Simon Van Booy
Lovely language and turns of phrase that only occasionally become a bit overly sentimental.
- Different Seasons*, Stephen King
Fantastic novellas, three of which have been turned into movies, two of which I’ve seen (Shawshank Redemption and Stand By Me). All are lovely and wonderful, some are scary and some are sad. Would highly recommend to all.
- The Perks of Being a Wallflower, Stephen Chbosky
I seem to be the only person my age who didn’t read this book during adolescence. Nevertheless, understood why people like it and was pleased with the movie adaptation.
- Learning to Love You More, Harrell Fletcher
Lovely art project that consisted of posting instructions and accepting/displaying output submissions. Interesting concept; loved the book.
- The Great Escape, Paul Brickhill
Ah, my attempts to read “classics.” This book was entertaining, though not my favorite war story by any means. Interesting glimpse into a WWII POW camp, a setting with which I was not previously very familiar.
- A Game of Thrones*, George R.R. Martin
Yep, I took the plunge. Mostly because I wanted to watch the HBO show and couldn’t stand the thought of doing so without reading the books first. Very much enjoyed the first one and was sufficiently hooked.
- A Clash of Kings, George R.R. Martin
Still hooked but this one felt a bit slower. Needed to plow through it so I could keep watching the show though.
- Beautiful Ruins, Jess Walter
Read this one for book club; short and sweet rom-com novel that surprised me a number of times by not taking the typical rom-com easy outs.
- A Storm of Swords, George R.R. Martin
Ugh so much death! I love me some sad fantasty plot, but goodness gracious! Definitely a number of interesting plot twists; cannot WAIT until the TV show catches up with the end of this book.
- Let’s Explore Diabetes with Owls*, David Sedaris
Love him. Will continue to do so. Got my copy signed this fall. He drew an owl in it. It made me soooo happy.
- My Life in France*, Julia Child
Really enjoyed this memoir about France, love, food, and life. Very engaging and offers much more detail than the related movie (Julie and Julia, which I also enjoyed).
- The Great Gatsby, F. Scott Fitzgerald
Read this before seeing the new movie. Hadn’t read it since high school; the good news – it totally held up and I enjoyed it just as much. Yay, resilient high school reads!
- Revolutionary Road*, Richard Yates
Normally when I read a book after watching its movie I am newly disappointed in the movie. However, in this case, I was doubly impressed by the direction and performances in the movie (which I already adored) as they did an amazing job standing up next to Yates’ incredible writing.
- A Feast for Crows, George R.R. Martin
I anticipated this book being harder to get through (since it only covers half of the main characters) but found myself pleasantly surprised by the development of a variety of characters old and new (Jaime, Brienne, etc.).
- Midnight in the Garden of Good and Evil, John Berendt
Finally got around to reading this on my vacation on Tybee Island (very close to Savannah, GA, where the book is set). Loved Berendt’s neutral, non-judgmental narration.
- A Dance with Dragons*, George R.R. Martin
Oh, George R.R. Martin. You devil, you. Very much enjoyed this book, all the while lamenting the fact that I started an unfinished series. Now I’ll just have to wait around like all of the other SOFAI chumps for the next book.
- The Wayward Bus, John Steinbeck
Read this for our “classic” selection at book club. Was pleasantly surprised by how much I enjoyed Steinbeck’s character studies and sense of time/place (seeing as how I hated Grapes of Wrath in high school).
- Is Everyone Hanging Out Without Me? Mindy Kaling
Yay for female comedians and The Office and light-and-fluffy, post-Song-of-Fire-and-Ice reads!
- This Is How You Lose Her, Junot Díaz
For how many lists I’ve seen this book on I really didn’t enjoy it that much. Díaz definitely has a talent for evoking specific places/cultures very effectively, but I felt like the narrative was too disjointed.
- Sleepwalk With Me, Mike Birbiglia
I’m a pretty big fan of Mike Birbiglia. This book has more sad/poignant bits than his stand-up, and sounds more like his Moth podcast stories. Overall, a great read, but I would suggest the audiobook (as his delivery really makes it).
- Masters of Sex: The Life and Times of William Masters and Virginia Johnson, the Couple Who Taught America How to Love, Thomas Maier
Read this one for book club. Interesting biography of the two researchers, though fairly one-sided in favor of Johnson. The best parts were when Maier situated Masters and Johnson within the larger historical context of American feelings about sex, relationships, and sex research throughout the 20th century.
- All There Is: Love Stories from StoryCorps, Dave Isay
Very lovely little collection of true stories by people all over the country in StoryCorp booths. Laughter, tears, all of it. ALL OF THE FEELINGS.
- The Secret Garden*, Frances Hodgson Burnett
I loved this movie when I was a kid and decided it was time to see if the book held up just as well. Conclusion: it is amazing and maybe even better than the movie. Beautiful descriptions of nature and articulate portrayals of the selfishness and loneliness of being a child.
- The Kid: What Happened After My Boyfriend and I Decided to Go Get Pregnant, Dan Savage
I enjoyed Savage’s podcasts and was interested in his story of adoption. Very funny, sad, and honest.
- Running the Books: The Adventures of an Accidental Prison Librarian*, Avi Steinberg
I really enjoyed this memoir. From the library/librarian references to the hilarious observations to the heartbreaking realizations, it was lovely. Read this on my own and then got it in at book club, where most members didn’t end up liking it. Not for everyone, I suppose.
- Breakfast at Tiffany’s, Truman Capote
Enjoyed this novella SO much more than the movie. Can’t see why they made so many changes, as the novella is lovely as it is, completely different ending and all.
- A Heartbreaking Work of Staggering Genius, Dave Eggers
Decided to side-step the hype and finally give this book a try. I… sort-of enjoyed it… Can’t say I’m a huge fan of the stylized/internal/reflective/constructed bits, but they’re not for everybody.
- Things Fall Apart, Chinua Achebe
Another reread from high school, though I did not enjoy this one as much as I remember enjoying it in high school. Mostly just ended up wanting a corresponding novel told from the point of view of the female characters.
- Adulting: How to Become a Grown-up in 468 Easy(ish) Steps, Kelly Williams Brown
I’m a fan of the blog this book is based on and of the concept that 20-somethings often have “I’m not a real adult!” moments. Some pretty sound advice, some of which was new to me.
- Ender’s Game*, Orson Scott Card
Another case of wanting to read the book before seeing the movie. Very much enjoyed the book – good sci-fi, realistic portrayal of childhood cruelty, and an interesting starter novel for a narrative world (am interested in reading more in the Ender series).
- The Light Between Oceans, M. L. Stedman
Another surprisingly good book club read. Historical fiction set in 20th century Australia with ambiguous moral/ethical situations. Would recommend to those who enjoy historical fiction.
- The New Kings of Non-Fiction, Ira Glass
Yay for compilations that introduce me to new writers! The only bummer being that merely two of the “new kings” are ladies.
- The Hunger Games, Suzanne Collins
- Catching Fire, Suzanne Collins
Reread these two in anticipation of the Catching Fire movie. Still love them.
- The Reason I Jump: The Inner Voice of a Thirteen-Year-Old Boy with Autism, Naoki Higashida
An illuminating book that attempts to shed some light on the inner life of a person on the autistic spectrum. Would recommend to those wishing to broaden their mindset.
- Wild: From Lost to Found on the Pacific Crest Trail, Cheryl Strayed
This book will make you want to hike. This book will make you judge naive hikers (looking at you, Cheryl). This book will make you want to tell your mother you love her. Overall, very enjoyable. My only critique is that there were no pictures! (Though I did find some by googling.)
- I Feel Bad About My Neck: And Other Thoughts on Being a Woman, Nora Ephron
- I Remember Nothing: and Other Reflections, Nora Ephron
Picked up these two as they were on display at a local library and I love Nora Ephron’s screenplays. While both have a tendency to get a little first-world-problems at times they also each include a number of poignant observations on aging, femininity, death/dying, and being a human in the 20th/21st century. Pretty light/fluffy, but worth a read nonetheless.
Overall, a very good year. Definitely met my goal of keeping up with 2012 me (at least 25 books and 10,000 pages). One series, a handful of “classics”, 20 non-fiction books (including 14 memoirs), and a variety of novels and short story collections.
As for 2014, I’m stepping up my goals a bit, to match my new speed. Seeing as how my workload will be the same, I’d like to accomplish about what I did in 2013: around 40 books or 15,000 pages (whichever comes first?). I’d like to maintain a goal of at least one new series a year. Despite any misgivings, I’d like to continue pushing myself to read non-fiction for pleasure, and I want push myself to read more older (19th century?) classics. Yay for for-pleasure reading!
Finals and conference deadlines have my brain scrambled. So here’s a fun fact/news item: Norway is in the middle of digitizing its ENTIRE national library:
As The Atlantic was lovely enough to highlight, the Scandinavian nation is hard at work, with the goal of digitizing their entire Norwegian-language national library by the mid-2020s:
“Imagine digital archaeologists coming across the remains of early 21st century civilization in an old data center on the warming tundra. They look around, find some scraps of Buzzfeed and The Atlantic, maybe some Encyclopaedia Britannicas, and then, gleaming in the data: a complete set of Norwegian literature.
Suddenly, the Norwegians become to 27th-century humans what the Greeks were to the Renaissance. Everyone names the children of the space colonies Per and Henrik, Amalie and Sigrid. The capital of our new home planet will be christened Oslo.”
I can dig it. (Although not really because that would mean that the Norwegians were the only nation awesome enough to care about massive digital preservation which would be upsetting!)
So it turns out this is just the academic year of conferences: ALA over the summer, ILA this past fall, and I recently received word that a paper I co-submitted to a conference in January 2014 has been accepted!
Where to? The BOBCATSSS 2014 conference (an acronym that encompasses all of the various cities that the conference rotates between), in Barcelona! BOBCATSSS, under the auspices of EUCLID (European Association for Library and Information Education and Research), is organized every year by library school students from at least two universities in Europe. The conference theme this year is “Library (r)evolution: Promoting sustainable information practices.”
I’m now busy both figuring out all of the details (transportation, lodging, cell phone, etc.) and finishing up the paper I’ll be presenting with my advisor. I’m presenting some preliminary findings on LIS marketing education in US, Canadian, Australian, and European library schools. This will be an entirely new experience for me, as I’ve never been to a conference abroad, I’ve never been to Europe, and I’ve never presented on my CAS material. More updates to come later, of course, but I just wanted to share the good news!
In October I took a trip to Phoenix, AZ and was able to check out a few of the local libraries (as one should always do when traveling). It gave me a chance to walk around the city and to check out a large public library’s main branch as well as a state library and museum. Here are the top 10 things I loved about the libraries in Phoenix:
- The main branch of the Phoenix Public Library is so wonderful! Very large, easy to get to from downtown, and the staff was super friendly!
- There was an awesome art gallery/open space on the first floor where artwork by local artists was on display. Very cool!
- So much natural light! As someone who has spent lots of time in tiny-windowed archives, I appreciate walls of windows in public libraries…
- There was a fairly extensive teen room – however, I was unable to take any photos as it was strictly teens-only and I did not want to infringe on their space!
- The public library also featured an “Arizona Room” which holds a “research collection about the heritage, lifestyle and geography of the desert Southwest from prehistoric times to the present.” It has everything from maps to historic newspapers to Arizona Territory records. Definitely a must-see for Southwest researchers.
- There was also a “College Depot” area where patrons can go for resources, programming, and collections related to the college search and application process. I’d never seen a dedicated area for this kind of service but I love the idea. Definitely a great way to draw in patrons and meet their information needs.
- The State Library is open to everyone and has a number of impressive resources.
- I was impressed by the large number of genealogy and local/family history resources; the collections must reflect the patron base needs. Yay genealogy!
- There is also a neat state history museum in the same building as the library with exhibits about local history, politics, and government.
- The museum also features a number of historic “department offices,” including a “governor’s office” which features a life-size sitting statue of the state’s first governor, George W.P. Hunt. You will think it is a real person at first; it will startle you; you will walk away too rattled to remember to snap a photo.
To visit the Phoenix Public Burton Carr Central Library:
1221 N. Central Ave.
Phoenix, AZ 85004
Hours: Monday, Friday-Saturday, 9AM-5PM; Tuesday-Thursday, 9AM-9PM; Sunday, 1-5PM
To visit the Arizona State Library/Archives/Museum:
1700 W. Washington Street, Suite 300
Phoenix, AZ 85007
Hours: Monday-Friday, 8AM-5PM